Official WhatsApp Business API

WhatsApp replies 24/7 — even at 3 a.m.

Connect your own WhatsApp Business number. Replio answers every incoming message, day or night — with your own rules, an AI agent that uses only your knowledge base, or a hybrid flow where a person approves each reply.

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Try it live

No card · Trial includes Pro (AI included) · Cancel anytime · from €19/month

Meta-approved WhatsApp Tech Provider — built on the official WhatsApp Business Platform.

Customer

via WhatsApp Business

Hi! When will my order ship?

AI draft — awaiting approval

Hi! Orders placed before 15:00 ship the same day. Yours is on its way and should arrive in 2–3 business days.

Approve & send Edit

In hybrid mode nothing reaches the customer until a human approves it.

Watch the 50-second tour

Recorded in the real Replio panel on a demo business: three WhatsApp messages, the after-hours reply, a keyword rule, the rule editor and the plan screen. Customer numbers are fictional.

Try it: what happens at 3 a.m.?

This box runs Replio's real rule engine — the same code that answers your customers. Nothing is sent to WhatsApp and nothing is stored.

When does the message arrive?

Rules in this demo

  • ship Orders placed before 15:00 ship the same day; delivery takes 2–3 business days.
  • price Our prices start at €25. Reply with the product name and we will send the details.
  • open We are open Mon–Fri 9:00–18:00 and Sat 10:00–14:00.

You write your own rules in the panel. Turn business hours off and the rules answer around the clock.

AI mode answers the same 3 a.m. question in full from your knowledge base; hybrid mode keeps a draft waiting for your approval.

Three modes, one inbox

Pick what fits your volume and your appetite for automation — switch anytime.

Phone and panel together

Every customer in one inbox, whoever replied

Reply from the panel or straight from your phone — both land in the same conversation history.

  • Rule engineKeyword and menu based replies, an after-hours message and a welcome flow. No AI involved, completely predictable.
  • Human-approved AIThe AI writes a draft; nothing is sent until someone on your team approves it — and edits it first, if needed.
Replio inbox with four conversations, marked as automated, AI, needs a human or sent from the phone
Illustration · sample data
AI agent

Answers from your own knowledge base, and nothing else

Answers straight from your knowledge base and hands off to a human whenever the request needs real authority.

  • Your own knowledge baseFeed the AI your FAQs, policies and shipping rules. It answers from those, and never invents an answer.
  • Your number stays yoursReplio links to the WhatsApp Business account you already use. The number never leaves your phone.
Replio knowledge base with three active question and answer entries
Illustration · sample data
Scheduled messages

Queue it once, it goes out on time

Queue reminders and campaign messages to go out at the exact time you choose.

  • BroadcastsSend one message to a whole audience. Recipients are resolved at send time.
  • Scheduled MessagesMessages queued to go out at a specific time.
Replio campaigns and scheduled messages: two broadcasts to different audiences and two reminders waiting to be sent
Illustration · sample data

AI assistants

Or just ask your AI assistant.

Connect ChatGPT, Claude, Cursor or VS Code to Replio. It tells you who is waiting, summarizes conversations, drafts replies your team sends, and sends a message only after you say yes.

  • Read only by default; you choose how much it may do
  • Message contents and phone numbers stay hidden unless you allow them
  • Drafts wait for a person in your approval queue
How to connect →

Example

Who is still waiting for an answer?

Two customers: one asked about an order 2 hours ago, one about prices 23 hours ago — their reply window closes in 30 minutes. Shall I draft replies?

Live in three steps

From signup to your first automated reply — usually under ten minutes.

  1. Connect WhatsApp

    Click "Connect with Meta", pick your WhatsApp Business number in Meta's own window and you are done. Prefer the linked-device route? Scanning a QR code still works.

  2. Pick your mode

    Write your rules, or fill the knowledge base and choose AI or hybrid. Business hours and a welcome message are optional.

  3. Let it run

    Incoming messages get answered automatically. Watch every conversation in the panel and step in whenever you want.

One price per business, clear limits

Start with a 14-day free trial with Pro features, AI included — no card. Pick a plan when you are ready.

Starter

€19 / month

€15.83 / month

190 € billed yearly

  • 1 WhatsApp Business number
  • Unlimited incoming messages and replies from the panel
  • Unlimited rule replies, 24/7
  • Scheduled messages and campaigns
  • AI replies and drafts — not included
  • Hybrid approval flow — not included
  • Works with AI assistants (ChatGPT, Claude, Cursor…)
Start free trial
Most popular

Pro

€49 / month

€40.83 / month

490 € billed yearly

Start free trial

Business

€149 / month

€124.17 / month

1,490 € billed yearly

  • 1 WhatsApp Business number
  • Unlimited incoming messages and replies from the panel
  • Unlimited rule replies, 24/7
  • Scheduled messages and campaigns
  • AI replies and drafts — no monthly cap, fair use
  • Hybrid approval flow
  • Works with AI assistants (ChatGPT, Claude, Cursor…)
Start free trial

When Pro's 500 AI replies run out, the AI simply stops until next month — no overage charge; new messages wait in your inbox and rule replies keep working.

WhatsApp fees: replies to a customer within 24 hours of their message are free on Meta's side. Template messages (campaigns, reminders outside that window) are billed by Meta directly to your WhatsApp Business account at Meta's rates — Replio does not resell or mark them up.

Enterprise · Several locations, numbers or an agency?

Each business is its own subscription. For five or more businesses, invoice billing or onboarding help, write to us.

Contact us

Frequently asked questions

Replio runs on our servers, not on your phone, so it answers whenever the message arrives. With rules, it sends your after-hours message or the matching rule reply; in AI mode it answers from your knowledge base; in hybrid mode a draft waits for your approval in the morning. You can try the rule engine yourself in the demo above.

Only for template messages. Replies within 24 hours of a customer's message are free on Meta's side. Campaigns and reminders sent as templates are billed by Meta directly to your own WhatsApp Business account; Replio never adds a margin.

Every reply the AI sends and every draft it writes for approval. Rule replies, messages you type yourself and incoming messages never count. When the quota is used up the AI pauses until the next month — there is no surprise charge.

Yes. Replio is a Meta-approved WhatsApp Tech Provider: your number runs on Meta's official Cloud API and you connect it in one click from the panel, through Meta's own signup window. The older linked-device (QR) route is still available as a fallback, but the official API is the supported path.

No. Your number stays registered on your phone and you keep using the WhatsApp Business app exactly as before. Replio sits alongside it: messages you send from your phone show up in the panel too.

In full-AI mode, yes — every message sent by the AI carries a visible note saying it was written by AI, and that cannot be switched off. In hybrid mode a human approves each reply before it goes out, so no note is added.

Yes, on every plan and during the free trial. Replio supports MCP, the open standard AI assistants use to connect to other apps, so ChatGPT, Claude, Cursor, VS Code and other compatible assistants can read your inbox and, at the level you allow, write reply drafts, assign, tag and close conversations or add internal notes. A message to a customer goes out only at the highest level and only after your yes in the chat. Message texts and phone numbers stay hidden unless you tick them on when you connect, and nothing the assistant does counts toward your AI reply quota. The business owner connects it. How to connect your assistant →

Conversations belong to your business and are isolated from every other tenant. If a customer asks for their data or asks to be forgotten, you can export or permanently erase everything tied to their number.

Yes. Cancel from the billing page and the subscription runs to the end of the period you already paid for. The 14-day trial needs no card at all, so nothing is charged if you walk away.

Ready to stop answering the same question?

Connect your WhatsApp Business number and see your first automated reply today.

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WhatsApp and Meta are trademarks of Meta Platforms, Inc. Replio is an independent, Meta-approved Tech Provider and is not affiliated with Meta.